Privacy Policy | The Seamless Blend

The Seamless Blend – Privacy Policy (2025)

1. About this Policy

The Seamless Blend ABN 13 273 843 274 (“The Seamless Blend”, “we” or “our”) is committed to protecting individuals’ privacy and complies with the Privacy Act 1988 (Cth) (“Act”). The Seamless Blend collects, uses, holds and discloses personal information in accordance with the Australian Privacy Principles (“APPs”) contained in the Act.

The Seamless Blend provides specialist coaching services to blended families, single parents, and parents navigating betrayal or infidelity. We work in partnership with psychologists, counsellors, family lawyers, mediators, and corporate/EAP providers.

This privacy policy (“Policy”) outlines how The Seamless Blend treats personal information that we collect and receive. The Policy applies to previous, current and prospective clients and users of our website www.seamlessblend.com.au.

Your use of the website and services acknowledges your agreement to this Policy and to our Terms and Conditions. The Seamless Blend may modify this Policy from time to time. We encourage you to periodically review this Policy.

2. Collection of personal information

2.1 Personal information

The types of personal information that The Seamless Blend may hold include, but are not limited to, the following:

name;
email address;
telephone number and other contact details;
details of any services that you have booked or enquiries you have made;
limited technical details (e.g. device type, IP address, page view
any additional information you provide directly through our website, email, or other forms.

We generally do not collect sensitive information (such as health or clinical records). Where this is required, we will only collect it with your consent and where it relates directly to our activities.

2.2 When we will collect personal information

The Seamless Blend may collect your personal information when you:

register to use the website;
complete forms, supply information or make a booking;
communicate with us through the website, by email, or by phone; or
provide feedback or survey responses.

The Seamless Blend will only collect personal information about you by lawful and fair means.

2.3 What happens if you don’t provide personal information?

You are not obliged to provide us with your personal information. However, this may mean we are not able to provide services to you.

You have the right not to identify yourself when dealing with us where it is lawful and practicable.

3. Holding and storing personal information

We hold and store personal information safely in:

on our booking system with 24 hour support and monitoring; and
protected cloud drives.

We minimise the personal information we keep and do not store unnecessary data. While we take reasonable steps to keep information safe, no online system can be guaranteed fully secure.

4. Usage of personal information

We may collect, hold, use and disclose your personal information for the following purposes:

to provide and deliver our services;
to respond to your enquiries;
to manage bookings, payments, and client records;
to send service or administrative messages;
to improve our services and website;
to comply with our legal obligations.

We will not sell or rent your information. Information is only shared with trusted third parties where necessary (e.g. Wix, payment processors, venue providers, service partners with your consent, or as required by law).

5. Disclosure of information

We may disclose personal information to:

service partners (psychologists, counsellors, mediators, lawyers, EAP providers) with your consent;
third parties assisting with IT, payment, or administration;
venue or room providers, if relevant to a booking;
regulators or government agencies, where required by law.

6. Correction and removal of personal information

If any personal information we hold is not correct, we will use reasonable steps to update it. You may request access to, or correction of, your information at any time by contacting us at admin@seamlessblend.com.au.

When personal information is no longer needed, we will delete or de-identify it.

7. Marketing and communication

We may send you updates and information about our services. You can opt out at any time by emailing admin@seamlessblend.com.au.

We also use social media platforms (e.g. Facebook, LinkedIn, TikTok, Instagram, YouTube). No personal information is collected through these channels unless you provide it.

8. Data breaches

If an eligible data breach occurs, The Seamless Blend will assess the situation within 30 days. If confirmed, we will notify affected individuals as soon as practicable, in line with the Notifiable Data Breaches scheme.